For Hub 5, Hub 5X, Hub 4. This means that there is an issue with the telephone system. Hi destructor23, Thanks for posting and welcome to our community 🙂. Area 14. VM will not dispatch any technicians while an area fault exists. Options. Once the power white goes solid white, check if the internet light is no longer flashing red. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Power on and set up your new router as per the manufacturers instructions 7. If its nor working for you insist that you get the old Hub back and reactivated onto your account. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Orange LED is ok. I called the VM helpline and I got an engineer appointment for 4th of September. Internet LED. Re: Hub 5 problem - light going out. Try restarting it, and if the problem persists, contact Virgin Media support. First instance, outage in the area, took a good 16 hours to fix. Hi there, My Hub 5 has a flashing red light. . on 30-01-2023 11:05. Re: Hub 5 problem - light going out. We do not make commissions. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. 4. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. The light is generally whitish in colour, but can show as. If you’ve got a permanent red power light. Hub 5 Plugged In - No Lights. I have checked the. WiFi network (its name will be on your Hub WiFi card – see page 5). If you haven't changed these, then your devices may automatically reconnect. This latest future-proof WiFi. We would like to show you a description here but the site won’t allow us. and the orange light is still on. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. The phone light represents the status of your Virgin Media phone service. Internet Light. See moreVirgin Media Hub 5 Phone Light. I have tried a pinhole reset twice now but the light remains orange. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. Depending on your area. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. All the white cable is probably screwed in. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. Options. Showing 1-9 of 9 answers. It will have no bearing on any other problems, you need to look elsewhere. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Virgin Media Hub 5 Lights. Let us know and we can go on from there. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. Logging into the advanced settings (IP address in browser) says internet has registration failure. 11-02-2023 13:45 - edited 11-02-2023 13:47. . The hub will probably need replacing. The Virgin Media Hub 5 light at the front let's you know what. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Wifi: Indicates the wifi is on and working. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Unlike range extenders, mesh networks rely on nodes that act as WiFi. You’ll know it’s ready when the white power light at the front of the Hub is on. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. on 01-12-2022 23:05. - The 5x hub is connected via optical cable, not coaxial. Flashing green: The phone is in use or a voicemail is waiting. 1, sign on and put it into modem mode. Please can you take out all the cables and put them back in. The nest pro hasn’t got very good reviews. Then switch it back on. Should m. on 24-07-2022 14:45. If you see this color, there is no cause for alarm. Orange light on Vm Hub 3. Hub 4 Losing Internet Connection Every Night in Networking and WiFi 10 hours ago; Router Issues in Networking and WiFi yesterday; New Hub 3 box - Installation in QuickStart, set up and connections yesterday; Always-on red light in Networking and WiFi yesterday; Hub4 yellow flashing light in Networking and WiFi WednesdayHub 3 solid red light. I have followed all the steps online (checked connections, restarted router), spoken to the. We do not make commissions. 168. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Check which Hub you’ve got and then pick the test you need. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. BD20. But in most cases, a green light will mean something else depending on which light is green. The lights are: Power: Indicates the power is on and the router is working. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Virgin Media 2. Thank you. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. In fact, weak WiFi security has nothing to do with Virgin Media at all. Hub 5 Plugged In - No Lights. This morning I rebooted the Virgin hub and once again no device would connect to Virgin hub via WiFi. Plug the cables into the Hub. We do not make commissions. In either Mode the red power light is an indication of over heating and most not be ignored. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. Options. This page requires cookies to be enabled in your browser settings. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. This flashes during set up, and then stays green for 2 minutes when you're done. Claim up to three (if needed) with our WiFi guarantee. My Virgin Media App. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Blue flashing light happens during the provisioning stage on a reboot. Depending on your area and. We do not make commissions. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Base LED The Base LED will be the only light that will stay on during normal operation. Wait a few minutes for the Hub to clear its settings and reboot. Text from Virgin confirms my "kit has been activated". App showed no fault in area so when I phoned virgin they booked an engineer for Monday. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. The number to call is 0800 953 9500. 0 Kudos. Call equipment activation on 0800 953 9500. Hub3 flashing green lights. Now, navigate to the Advanced Settings, then click on Wireless. After that it starts the process over again and reverts back to the green. NOTE: The Gigabit Connect Box has an idle power consumption of 12. ). Installing a Replacement router. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Up to 3 WiFi Pods if needed. 1. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. We do not make commissions. The Virgin Media Hub is offered as part of its Gig1 broadband package. no activity at all on the LAN ports. Anonymous. . no idea what any of this means , will test the speed of wifi today when gaming Red Light. You could also try the web page status, but this is not recommended as it only covers. Hi all, I got my service installed on Tuesday and has been working great. I can connect to the hub but it has no internet connection. If it's still red then you need a replacement hub via a VM engineer. I'm sorry to hear about the issues with the red light on the hub. My new Hub 3 is working perfectly at the moment; just wanted to comment on the front panel lights. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. To reset: press the button and hold it for more than ten seconds. on 15-07-2022 14:04. If you are in modem mode on a Hub5 then the LED should be green not white. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Running a Virgin Media broadband speed test is easy. virgin media tech support has no clue. Please report back with the result. Both radios share a single DHCP server, but there is an IP or port conflict that prevents clients from connecting. Green Light. In response to VetB. Flashing Green – The router is downloading a software update. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. You. Options. Not any SSID’s being broadcasted. There are two notifications in my VM app: 1. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. All in one super nifty tool. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. the connection - its just an ageing LED fading/failing over time. Virgin Media Hub 5 Phone Light. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Tried switching it off for a while and resetting it but the red light still remains. Turn off old router and everything is working again. Keep us posted on how you get on. on 16-05-2023 19:42. 100. on 16-02-2023 20:37. Best done from a wired connection. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Hi @337edy2. I have tried switching it off for a few hours to let it cool down, that made no difference. Thank you. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. I rang virgin about it and was told they'd send a pod to try and solve the issue. Options. Have tried resetting the hub but issue persists. PCs etc. I checked the hub 5 network logs and I can see that software updates are failing. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Hi, Curious if anyone has had a flashing green light on the Hub 5. perhaps the hub is not been added to your account. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. on 04-06-2023 14:48. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Depending on your area and. After many resets the broadband would start again then a few hours/days lose the signal. Dave. We would like to show you a description here but the site won’t allow us. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. 28-04-2023 18:12 - edited 28-04-2023 18:29. White power light is on and Ready light is off. on 07-02-2023 11:40. Please can you try this for me: • Turn the power switch off on the back of the Hub. Please can you take out all the cables and put them back in. Checking the Indicator Lights. The Virgin Media Hub 5 is a better router than the Hub 4. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. After it, navigate to the Admin settings and restart your Virgin Box. electrical tape, wax paper or sellotape and draw over the tape with a black permanent marker. There are four ethernet ports, three allowing for. No matter what I do the original pod won’t connect to the hub wirelessly. It continued to flash. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. on 29-12-2022 23:18. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. It can be done, so be insistent when asking. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. White power light is on and Internet lights are off. Virgin Media1. Use the recommended Deco App to connect the other units to the first. 0 provides essential information about the device’s power status. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Thank you so much for your post and welcome to the community forums, it's great to have you here. Home Phone. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. Wired Booster WiFi Booster. Hi all, I got my service installed on Tuesday and has been working great. Joining in. • Switch the hub back on at the power. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. Back a step. Open to any ideas or tests the team can run or help with. on 01-02-2023 00:01. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We would like to show you a description here but the site won’t allow us. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. g. Hi there, My Hub 5 has a flashing red light. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. For over a week now my hub light is red. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. You probably do have a WPS button but don't realise it as it is hidden in plain sight. I believe it is having issues with the DHCP service. Solid red: There’s an issue with the Hub 5. If you are in modem mode on a Hub5 then the LED should be green not white. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. No internet, the hub red. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. If the Base (Power) light is red, the hub may be overheating; if you notice the. Forum Team. We do not make commissions. Options. I have now booked you a visit for the red light warning issue – you can check the date and time via your online account here. Router/WiFi mode is junk, the VM WiFi is totally rubbish. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. 0 Watts and 15. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Options. Click on connect on the one that is your virgin media hub 5 own. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. I've a flashing green light on my hub, no broadband or phone. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. Options. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. All user-configured settings are deleted, and the router restarts using its factory default settings. Red light – Issues with the cable connections. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Plug the router's power cable back into the outlet. This worked! Thank you. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. • Switch the hub back on at the power. I have: - turned it on and off at the wall. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Here is a handy guide to the light on your Hub 5. Thanks. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Red Light. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Hi daveth2014, thanks for posting and welcome back to our community. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Virgin said it was the new software update colour. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. For example, if your Virgin Media Hub 3. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. perhaps the hub is not been added to your account. Find out what all those lights on the front of your Virgin Media Hub mean . 2 Internet Light. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. 1 - soft reset, powered off and on again with no change. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. Security matters. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. This is what you'll see when the Hub’s working normally. If the lights indicate a problem, try the next. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. jem101. If you wish, you can choose to protect WPS with an eight-digit pin that has to be entered on any device you’re connecting. If you're worried, flick back to router mode, see what colour it is when it comes back on line. This just means the router is ready for use and can now be connected to other devices. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Understand what each of the lights on your hub means, and learn how to reboot it . Account - Mobile. The Broadband light – indicates whether the internet. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Use this button to reboot or reset your router to its factory default settings. Select the option next to Enable Modem Mode. installed the new hub 5 from hub 4 due to package change . Make sure all of your cables are secured properly, and then press the power button. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. Get the Hub ready by connecting the wires. So looks like it's something specific to my home connection. on 07-03-2023 11:57. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Make sure all cables coming into and out of the Hub are pushed in firmly. 0 red led light. hub 5 flashing blue light. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. I have tried all of the recommended fixes and it is still red. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. You could always use some masking tape. Regards . Stable White – Connected. 4. Phone. Just joined and setup the new hub but it just flashes red. Any attempt to reset or hard reset it have failed and. - The new routers currently do not have a router mode (at the moment). Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. 1. Red flashing LED means the hub has lost connection with the VM network. Kindest regards, David_Bn. It might flash or change colour when you first turn the Hub on or after a restart. 3. The power light of the Virgin Media Hub 3. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. It can be done, so be insistent when asking. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). All the other lights flashed green and then dissapeared but this light remains green. Hub 5 blinking green base light. 11ax), improved security (e. We do not make commissions. 5gb ASUS ZenWifi AX 6 router ( which forms a mesh of 3 boxes across the house ) which in turn runs 1gb to a Netgear 8 port switch to PCs. I’m no design expert, but I don’t think LACK of a signal is the best way to show. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. If the power light is green, it means your hub is on and working correctly. We would like to show you a description here but the site won’t allow us. Please advise. The password is printed on the bottom of the Hub. 5. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. I have had a new Hub 5 fitted for just 2 weeks now. In itself that’s not really an issue especially if everything is working OK. . Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Super hub - Status lights and control buttons. on 21-03-2023 06:43.